Return of book in case of damaged book / defective book / missing pages in book
Customers may notify us of any manufacturing defect or damages within 72 hours from the time of delivery. We will replace the defective/damaged product with a brand new product at no extra cost. BarnBucket will replace the specific product ordered. You will not be eligible to return the book or exchange the book with another book. However BarnBucket may allow the same based on its discretion. Damages due to normal wear & tear and negligence on part of the customer is not returnable at all. Courier charges in this case will be borne by us. Edges of the book being minorly damaged or light damages in the form of scratches or any other manner will not be considered as defective or damaged product for the purpose of exchange.
Replacement of book with other book.
We can replace the book with any other book you want. The books that are returned will be eligible for replacement either with the same book or any other book of the same amount or a higher amount. The additional amount will have to be paid before the dispatch of the exchanged book by the payment gateway or NEFT. COD option will not be eligible for the additional amount. But the replacement is entertained only within 7 days from the delivery. Replacement of book is the sole discretion of BarnBucket and if return is entertained, then the courier charges for sending the book will be charged. (Rs 70) per book. It is the responsibility of the customer to send the book from their end.
The procedure of Refund
Return of book will not be allowed in any case. However BarnBucket has the discretion to allow the return of book. In this case, it is the responsibility of the customer to send the book from his end. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within 7 days from the date of approval of return by transfer of Amount directly to your Bank Account. No other mode of refund will be used except a transfer to your bank account.
Non Availability of Book after the order is placed
Once an order is placed but the book is not available with us, BarnBucket will refund the amount within 7 days from the date of payment. If the amount is returned to the customer within the due time of 7 Days, BarnBucket cannot be held liable for damages or any other charges.We will initiate a refund by transfer of Amount directly to your Bank Account. No other mode of refund will be used except a transfer to your bank account.